LSTAR understands that the transition to BrokerBay/Supra One has not been without challenges, and we sincerely thank you for your patience and understanding throughout this process.
While we continue to work closely with BrokerBay/Supra One to address both system- and user-related issues, it has been decided that the “Access by Appointment Only” default setting will remain off until further notice.
That said, it’s important that all members continue to respect the following requirements to ensure security, compliance and professionalism in all showing activities.
Access by Appointment Only
This setting provides enhanced security and peace of mind for your Seller(s). With all PropTx users now having Supra access, these safeguards help ensure that no one can enter a property without confirmed showing or outside of the approved appointment window.
Please ensure you have open and transparent discussions with your Seller(s) regarding their comfort level and instructions. Ultimately, it is the Seller’s direction that must be followed.
Access Type – Seller Direction Required
According to RECO, any lockbox installation requires the Seller’s written consent. As the Agent, you are responsible for clearly explaining the benefits and risks with using a lockbox – mechanical or electronic. Brokerages must also maintain clear policies that reflect the best interest of both Seller and Buyer.
For full details, please review RECO Bulletin 7.2 Lockboxes
Showing Instructions – Must be Followed
All appointments with the Seller to show or inspect the property shall be made through the Listing Brokerage or as indicated on the MLS® System under Appointment/Showing Remarks. These remarks are established for transparency and to protect the Seller’s interest and ensure compliance with the MLS® Rules.
Confirmed Appointment Required
You must have a confirmed appointment before accessing the property. Entry must occur only within the approved appointment time. Accessing a property without a confirmed showing or outside the designated window may be considered trespassing. A Professional Standards complaint could also be filed against you.
Assigning a Lockbox to a Listing
We are often asked, “Do you know where my lockbox is?”... here’s your opportunity to stay in control.
- If you are using a Supra lockbox, it must be assigned to the listing in BrokerBay under Access Type.
- If you wish to enable the “Access by Appointment Only” toggle, the lockbox must be assigned and there must be a confirmed appointment in place for the extra security function to work seamlessly.
For further information regarding the transition, please refer to the Supra One resource page on the Member Hub.
