Condo listings come with added layers of responsibility. Before installing a lockbox, you must comply with MLS® Rules and the specific requirements of the condominium corporation.
Failing to do your due diligence can result in:
- A Professional Standards Complaint
- Removal and disposal of your lockbox by property management
- Potential security concerns for the building
This is NOT optional – it’s part of your professional obligations.
Do Your Research
Before installing a lockbox, contact Property Management and confirm:
- Are lockboxes permitted?
- What type is permitted? (Many buildings only permit electronic lockboxes)
- Where must the lockbox be placed? (Misplaced lockboxes may be cut off and discarded)
- Is there a written lockbox policy? Always request documentation if available.
Removal is your Responsibility
Under LSTAR MLS® Policies, you must remove your lockbox within five (5) business days after:
- The property closes, or
- The listing is no longer an active listing.
No exceptions. This is your obligation.
Don’t be This REALTOR® Know Best Practices
- Clearly label your lockbox to indicate it’s yours
- Remove it promptly once the listing closes or becomes inactive
- Obtain Seller’s written permission before installation
- Do not display the unit number on the lockbox (protect confidentiality and security)
- Educate your Seller(s) on the pros and cons of installing a lockbox
- Provide clear and specific showing instructions
- Upload a photo in Supra One indicating the lockbox location for cooperating agents
Protect your client. Protect the building. Protect yourself.
For further information specific to lockboxes on a Condo listing, please click HERE.
