Random Audits are exactly what they sound like – completely random. LSTAR conducts these audits without any intention to target or single out any specific member. The process is designed purely for compliance and quality assurance, ensuring that all documentation is accurate and up to standard.
If LSTAR required paperwork outside of a Random Audit, it will be clearly noted in the request, indicating a postmaster complaint or Professional Standards complaint.
Back on Track with Random Audits
As of April 1st, LSTAR resumed conducting Random Audits. 1 in every 20 Direct Entry listings and amendments are audited. These audits run three times per week, covering every day of the week, including weekends.
If you manage a higher volume of listings, it is important to understand that your chances of being selected for an audit may proportionately increase. This is simply a matter of probability, not selection.
Compliance and Timeliness
LSTAR requires the documentation to be provided by 11:59 p.m. on the next business day following notice. Failure to comply may lead to either a fine for the Listing Brokerage/Listing Salesperson or referral to Professional Standards.
We understand the demands for your work; however, maintaining compliance helps uphold the standards of professionalism and integrity that consumers expect from REALTORS®
Streamlining the Process
To make things easier, LSTAR staff clearly state in the audit email that the documentation request can be forwarded to the appropriate person if needed.
Additionally, the subject line will always include ‘Random Audits’ so that you can easily filter and forward these messages to the correct team member or inbox.
Why This Matters
We often hear that LSTAR should conduct more compliance checks, yet sometimes there is pushback when a member’s listing falls within an audit. Please understand, these audits are part of our mandated responsibilities to maintain high standards across the board. Our goal is to support Members while fostering trust and professionalism with consumers, reinforcing the value that a REALTOR® brings to the table.
