Effective August 28, 2025, LSTAR will no longer provide Supra access. Please review the following information to ensure uninterrupted access to lockboxes. Also, please feel free to include this PDF on your listings to share with non-LSTAR REALTORS®.
Not a PropTx Member?
If you require Supra Access to open a lockbox for showings, you will need to contact PropTx directly.
- PropTx Help Desk support [at] proptx.ca (support[at]proptx[dot]ca)
Monday – Friday: 7:00 AM – 11:00 PM
Saturday and Sunday: 9:00 AM – 4:00 PM
Already a PropTx Member?
As of August 28, all PropTx users were granted Supra Access directly through the BrokerBay / Supra One mobile app:
- If you already use the BrokerBay App, follow the user-friendly in-app prompts to set up your Access Key. For step-by-step instructions, watch this helpful video.
- If you are not currently a BrokerBay user, you will receive an email invitation to create a BrokerBay account, download the app, and set up your Access Key.
If you are still experiencing issues, please call your home Association for support.
