Updated “Open Lockbox” experience, designed to make opening a lockbox faster, easier, and more accessible for agents.
With the updated experience, agents can access Open Lockbox from the main navigation, open a lockbox in one tap, and receive clear guidance if the lockbox is not powered on. The updated experience launches October 14, 2026. There will be a forced app upgrade to ensure everyone has access to the improvement.
What’s New
Open Lockbox is now more accessible with a floating Open Lockbox button available on every main navigation page. This makes it easier to start the lockbox-opening process without first navigating to another area of the app.
The My Lockboxes section has also been moved to the bottom navigation for easier access and discoverability.
Opening a Lockbox
Opening a lockbox is now reduced to one tap. Once selected, Supra One begins communicating with the lockbox automatically.
If the lockbox is not powered on, the updated experience provides clear, step-by-step guidance to help the agent activate the lockbox and its Bluetooth connection. Once the lockbox is ready, the app automatically continues with the opening process.
Updated Process for Opening a Shackle in Supra One
The process for opening a lockbox shackle has changed. The Release Shackle function is no longer located under Open Lockbox.
Until SupraOne addresses this issue in a future enhancement, please follow these steps:
- Open SupraOne
- Select My Lockboxes from the menu.
- Locate and select the applicable lockbox from your inventory.
- Select Release Shackle.
- Follow the on-screen instructions to complete the process – “Open Shackle”
